Cancellation and Return Policy

Cancellation and Return Policy 

  1. Cancellation Policy

- Order Cancellation: Customers can cancel their order before it is shipped. Once the order is shipped, it cannot be canceled.

- Cancellation Process: To cancel an order, customers must contact customer support via email at support@nestabotanicals.com with their order details.

- Refunds for Cancellations: If the order is canceled before shipment, a full refund will be processed to the original payment method within 7-10 business days. The process time may be dependant on the customer's bank.

  1. Return Policy

- Eligibility for Returns: Products can be returned if they are defective, damaged, or incorrect. The return request must be initiated within 30 days of receiving the product.

- Return Process:

  1. Contact Support: Email support@nestabotanicals.com with the order number, reason for return, and photos of the defective, damaged, or incorrect item.
  2. Return Approval: Once the return request is approved, the customer will receive instructions on how to return the product.

- Condition of Returned Items: Returned items must be unused, in their original packaging, and include all original tags and accessories.

- Return Shipping Costs: If the return is due to a defective, damaged, or incorrect product, The Good Routine will cover the return shipping costs. For other reasons, the customer may be responsible for return shipping costs.

  1. Refund Policy

- Refund Process: Once the returned item is received and inspected, the customer will be notified about the status of the refund.

- Refund Method: Approved refunds will be processed to the original method of payment within 7-10 business days.

- Partial Refunds: In some cases, only partial refunds are granted (if applicable), such as for items not in their original condition or damaged for reasons not due to our error.

  1. Contact Information

For any issues or questions related to cancellations, returns, or refunds, customers can reach out to:

Nesta Botanicals

Plot No. 39, Industrial Area Nagri, Phase 2,

Tehsil Palampur, Kangra, H.P. 176059

Email: support@nestabotanicals.com

By following these policies, The Good Routine ensures customer satisfaction and maintains a high standard of service.